FAQs

All Lucy and Jane jewellery is made from ethically sourced sterling silver. It is always nickel-free and lead-free, making the earrings ideal for children or anyone with sensitive skin.

Lucy and Jane earrings are brilliant for children! They're made from hypoallergenic sterling silver, so really gentle on young ears. I get lots of lovely feedback from parents, carers and grandparents that these are some of the only earrings they've found that don't irritate their kids ears.

There's lots of different fun and colourful designs to choose from - see the full collection of kids earrings here.

I recommend the earrings for children from the age of 6 as there's lots of small parts.

If the earrings do cause a reaction I offer a full refund.

All studs come with sterling silver posts and butterfly backs. They’re very easy to put in and remove. I also sell spare earring backs if you ended up losing some.

Yes. All earrings are made from sterling silver and designed to be gentle on sensitive skin. Reactions are very rare, but if one does occur I offer a full refund. Always wait at least 6 weeks after piercing before changing earrings.

I recommend removing earrings with enamel or stones before sleeping, as movement can loosen details over time.

Sterling silver is sometimes called solid silver or 925 silver. It is made from 92.5% pure silver mixed with copper to make it strong enough for everyday wear. It’s hypoallergenic and much kinder to skin than plated jewellery.

Sometimes. Many pieces are small and under 7.5g, which means they don’t legally require a hallmark in the UK.

Yes—but this is completely natural and easy to clean. Tarnish is only surface-level and can be gently polished away. Wearing your jewellery regularly actually helps prevent tarnish.

Water is fine for everyday things like handwashing or showering. However, avoid perfume, chlorine, and salt water as these can speed up tarnishing.

Wear your jewellery often! When not wearing it, store it in an airtight container and keep it dry. All jewellery comes wrapped in acid-free tissue paper to help protect it.

Yes. Most jewellery is made using recycled sterling silver, suppliers follow ethical standards, packaging is recycled, and I even deliver local orders by bike where possible!

Most necklaces come with an 18" chain. If you’d prefer 16" or 20", just leave a note—there’s no extra cost.

I currently deliver within the UK. Unfortunately, I can’t deliver to Ireland (including Northern Ireland) due to regulations.

Orders are usually sent the next working day. Order before midday and I can often post the same day. Sent via Royal Mail Tracked 48 or upgrade to Tracked 24.

Yes—you’ll receive a tracking number by email (check spam just in case).

You’ll receive tracking details to follow your parcel. If it hasn’t arrived within a week, please get in touch and I’ll help.

Yes! Add your message at checkout and I’ll handwrite it for you. Just double-check it hasn’t disappeared if you edit your basket.

Yes—just email me as soon as possible and I’ll try to update it before dispatch.

Yes! I’m often at Warwickshire markets, or if you’re local to Coventry just message me to arrange collection.