FREE DELIVERY ON ORDERS OVER £25

Delivery and Returns

From Monday 2nd June I no longer post 1st class but will send orders via Royal Mail Tracked 48 Hour Delivery. You can choose to upgrade to Tracked 24 Hour delivery for £3.95 at the checkout 

Delivery

  • FREE DELIVERY on orders £25 or over
  • Orders under £25 have a £2.95 delivery charge
  • I pack and post orders as quickly as possible, and aim to post them within 2 working days of placing your order.
  • From Monday 2nd June all orders are posted Royal Mail 48 Hour tracked delivery.
  • If you need something quicker you can upgrade to 24-hour Tracked Delivery

Orders are no posted on weekends. I’m normally at events or markets during the weekend so if you’d like to come and see me in person checkout the events page!

Need it in a hurry? Drop me an email atinfo@lucyandjane.co.uk and I’ll do my best to get it to you ASAP!

Returns & Refunds

I want you to love your jewellery, but here's what to do if something’s not quite right:

  • You can return non-personalised jewellery, necklaces & bracelets within 28 days for a refund (or an exchange)
  • Since personalised jewellery is made to order, and earrings can’t be returned for hygiene reasons, I sadly can’t offer refunds on those.
  • All my jewellery is sterling silver, which is less likely to cause allergic reactions or skin irritation for most people. However, if you do get a reaction from wearing any of my jewellery I offer full refunds on return of the items.

If you need to return something, just email me at info@lucyandjane.co.uk