Delivery and Returns

Fast Delivery

FREE delivery on all orders today!
Orders under £25 have a £2.95 delivery charge
I pack and post orders quickly and generally post them by the next working day after ordering.
Orders are posted via Royal Mail 48 Hour Tracked Delivery.
If you need something quicker, you can upgrade to 24-hour Tracked Delivery at the checkout
Orders are not posted on weekends. I’m normally at events or markets during the weekend so if you’d like to come and see me in person checkout the events page!

Need it in a hurry? Drop me an email at info@lucyandjane.co.uk and I’ll do my best to get it to you ASAP!

All jewellery is beautifully wrapped, with no prices or invoices included - perfect for sending straight to someone special.

I want you to love your jewellery, but here's what to do if something’s not quite right:

You can return non-personalised jewellery, necklaces & bracelets within 28 days for a refund (or an exchange)
Since personalised jewellery is made to order, and earrings can’t be returned for hygiene reasons, I sadly can’t offer refunds on those.
All my jewellery is sterling silver, which is less likely to cause allergic reactions or skin irritation for most people. However, if you do get a reaction from wearing any of my jewellery I offer full refunds on return of the items.

If you need to return something, just email me at info@lucyandjane.co.uk